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FAQ - Frequently Asked Questions
Brochures / Catalogues
- How do I book a holiday home?
- Is my online booking secure with Interhome?
- What extra services do holiday homes offer?
- How far in advance can I book a holiday home?
- Can I also book long stays of more than four weeks?
- I would like to book a holiday home that is 'on request' only. What should I do?
- When will my booking be confirmed?
Before your holiday
During your holiday
- What are the arrival and departure times for a holiday home?
- Where do I collect the keys for my holiday home?
- Do I have to pay a breakage deposit?
- How do I pay the breakage deposit?
- What happens to my breakage deposit?
- Do I have to pay tourist tax?
- How can I lodge a complaint in-resort?
- Do I have to clean the apartment myself?
After your holiday
Interhome was founded in 1965 in Switzerland and is proud to look back over many successful decades of experience in the holiday home rental business. Today, Interhome is Europe’s leading provider of quality holiday homes with over 33'000 houses and apartments in 31 countries worldwide.
See here for the general conditions.
Brochures / Catalogues
Search our website for holiday houses and apartments that meet your requirements and add up to 20 holiday homes to your "Favourites" list by clicking on "Save/Compare". Go to your "Favourites" at the top right of the page when you have finished choosing all the holiday homes for your personal digital brochure. Click on "Create your personal catalogue (PDF)" and fill in your personal details to receive a PDF via eMail.
When searching online with your desired travel dates only the available holiday houses and apartments are displayed in the search results. If you're searching without any dates, you can use the availability calendar on the object detail page to see when the holiday home is available and for how long. For 'on request' only holiday houses and apartments you can either send a request or contact us directly.
When searching online with your desired travel dates, you will find the correct price of the holiday home directly in the search results. You can also go to the property information page and select your travel dates on the availability calendar to see the cost overview with all details and available additional services.
In the search results you can click the link 'Show on map' to see where the holiday home is located. There is also a 'Map' tab on the object detail page where a pin indicates the location of the holiday home. To get the directions you can use the route planner integrated on the tab "Map" on the object detail page.
You can select a number of criteria under ‘Refine Search'. You will find holiday houses that allow pets by selecting the category "Pets allowed".
You can select a number of criteria under ‘Refine Search'. You will find holiday houses that are suitable for wheelchairs under the category "Features - Suitable for wheelchairs".
An online booking with Interhome is secure. The verification and validation of Interhome AG is in accordance with the validation guidelines laid out by the CA/Browser Forum. SSL certificates protect data in transit between users and the websites they are connected to.
Each holiday home has its own additional services, for example cots, highchairs, buggies, etc. You will find all available services listed on the property information page once you have selected your travel dates on the availability calendar. Most of the additional services can be booked directly in the booking process at an extra cost.
Services in resort: Interhome has more than 200 service offices in the main European holiday destinations. Our local staff will be happy to help you and recommend additional services and excursions in resort.
You can book your holiday house or apartment at any time. If you book within 1 week of the arrival date, you can get a 33% last minute discount on a selected range of holiday houses. Or maybe you would prefer to book months in advance? If you book at least 9 months prior to your chosen arrival date, you will receive a 10% early booking discount on a selected range of holiday homes.
For bookings within 3 days of arrival please make your reservation by phone. Only credit card bookings are possible if you book within 3 days prior to arrival.
Yes, it is possible to book for longer than four weeks. Please contact us to discuss the possibilities.
Select your dates from the availability calendar on the property information page and click the ‘On Request’ button. Then fill out the request form with your details. This will then be sent to our Customer Experience Centre who will get back to you at the earliest opportunity to clarify all of your details and process your booking request. If you are unsure of any of these steps or require assistance you can call our service hotline.
After booking you will receive a confirmation eMail containing your booking number. If you did not receive your confirmation eMail, please contact us.
There are two ways to pay for your booking:
1. Credit card (VISA or Mastercard)
For bookings within 14 days prior to arrival only credit cards are accepted.
A down payment of 30% of the total rental cost of the booked rental property is payable within 10 days of the reservation date. The remaining balance must be paid to Interhome no later than 43 days before the start of the rental period. If you book your holiday house or apartment less then 53 days prior to your arrival date, you will have to pay the total rental cost immediately.
If you withdraw from the contract, we will invoice you the following cancellation charges:
A) up to 43 days before the start of the rental period: 10% of the rental
B) 42 to 29 days before the start of the rental period: 50% of the rental
C) 28 to 2 days before the start of the rental period: 80% of the rental
D) 1 day before the start of the rental period: 100% of the rental
Yes, it is possible to change your booking, as long as the desired holiday house/period is still available. There may be a fee to change your booking.
Interhome’s pre check-in is just like the online check-in for airlines – it makes life easier for our customers! Required data can be given before arrival and therefore the arrival procedure is quicker and more convenient. Additional services can also be booked securely.
Yes, pre check-in is absolutely secure.
- It is only possible to access pre check-in if you have received a direct link.
- Checking-in is done on a secure web page (https).
- Credit card details are entered in a secure area of Computop (industry leader in the world of payment). We don’t keep any credit card details, only a secure alias.
- Personal data is kept secure and is not used for marketing purposes.
The payment of the reservation and the payment of the extra costs in resort are two separate transactions. It is just like paying for a hotel booking in advance and then paying the extra costs of the mini-bar on the spot by credit card.
Before your holiday
You will receive your travel documents 42 days prior to departure, once payment has been made for the booking. When you book a holiday home Last Minute you will receive your travel documents immediately after payment of the full amount.
There are usually blankets and pillows for all beds (except cots) available in the holiday house. In some cases, bed linen and towels are included in the price. Check this in the 'additional services' listed on the property information page of the holiday home.
You can find the contact details of the key holder on your travel documents, which you will receive 42 days prior to arrival.
You should consult the relevant authorities regarding passports, visas and health care documents, as well as documents that are required for the holiday home. You will receive a number of recommendations with your voucher that can be useful for your Interhome holiday.
It is a requirement to carry a passport for your dog or cat when travelling in Europe. The passport serves as proof of rabies vaccination. In addition, your pet should have identification such as a subcutaneous chip. Both the identification and the passport can be obtained from your vet. There are different requirements when you take your pet abroad e.g. blood tests. Consult your pet's vet well before departure.
During your holiday
The key holder is expecting you to collect the key between 4 p.m. and 7 p.m. on the day of arrival, unless otherwise mentioned in your travel documents. Please contact the key holder if you are arriving at a different time and have not made alternative arrangements.
You must vacate the property by 10 a.m. on the day of departure, unless otherwise mentioned in your travel documents.
The travel voucher contains the full information and contact details of the key holder from whom you can collect the key to your holiday home and who will be your local contact.
The key holder is entitled to ask for a deposit. You will find the deposit amount in the cost overview on the property information page of the holiday house or the apartment as well as on your booking confirmation.
The deposit can be paid by credit card or cash (as mentioned on your booking confirmation). It is necessary to pay the deposit otherwise you will not receive your key. Please note that at some locations the only option is cash payment.
The deposit is a security retainer and will be refunded upon proper return of the rental property. The deposit will either be refunded to your bank account or received directly from the keyholder if you paid in cash. For a refund of the deposit to your bank account, always leave your IBAN- and BIC-code with the keyholder.
All taxes are shown in the cost overview on the property information page on the website. You can see how much the tax is and whether it is included in the rental.
Should the condition of the property not be in accordance with the contract or if you suffer any injury, this must be reported immediately to the keyholder. If the latter is unable to rectify the fault within a reasonable time, it is imperative that you inform the Interhome service hotline by telephone. If notification is not given immediately on commencement of the rental period it will be assumed that the property is free of any defects. The same rules apply if any fault occurs during the rental period.
No, your accommodation will be cleaned after your departure, unless otherwise indicated.
After your holiday
If your complaint can not be solved in the resort, you must present your complaint within 4 weeks of the end of the contractual rental period. The following contact options are available for contacting Customer Care. Please make sure you enter your name, invoice number and travel dates to your complaint.
Find all the contact details here.
The arrival time of the complaint is determined by the stamped date of postage on your complaint letter. Also refer to our Booking Conditions.
After your return you will receive an eMail with a link to a review/feedback form. All customer reviews will be verified and released by Interhome.